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FAQ’s

Can vegan sweeteners be purchased online?

Yes, retailers can easily buy our products through our store page. It showcases all our organic, natural, GMO-free, gluten-free, and vegan ingredients. For industrial orders, however, we recommend contacting us directly to discuss your specific requirements for quotations that match your needs.

What is GI (glycemic index) and why does it matter?

The Glycemic Index (GI) measures how quickly carbohydrates in a food raise blood sugar levels. Generally, foods with a high GI count cause a rapid increase in your blood sugar levels. Those with a low GI are digested slower. So, you experience a slower or negligible blood sugar increase. So, consuming food and additives with lower GI counts is better. This is why we ensure all our products follow that rule.

Are your products Kosher?

Yes, all our organic protein, dietary fibers, and natural sugar substitutes are Kosher-certified. We want everyone to be able to benefit from healthier sweetening choices. So, for necessary inclusivity, we ensure all our ingredients meet the requirements of Jewish dietary laws.

Why do you offer “USDA Organic” ingredients?

The United States Department of Agriculture (USDA) Organic is a certification program that sets standards for organic agricultural practices in the United States. Adding this external check to our process helps ensure that the end product you get meets the premium organic quality you expect as per the guidelines of a registered government authority.

Is tapioca syrup healthier than sugar?

Tapioca syrup like other plant-based sweeteners (rice solids, coconut sugar, etc.), is indeed better for health than synthetic refined sugar because it is derived from a natural source. But the major factor from that natural source that matters is its lower GI (glycemic index), resulting in a lower impact on blood sugar levels. However, we do still suggest the consumption of any sweetener in moderation.

How can I determine if a particular natural product is right for me?

All our products are organic, which makes them generally safe to consume. But to guarantee that something might be right for your diet plan, we recommend consulting your healthcare professional or dietitian. For general concerns, you can also skim through product information to identify whether a product meets your desired specifications. For additional queries about our products, please contact us directly through our contact page.

Is it possible to request a rush order?

Absolutely! We understand you may come across time-sensitive requirements. So, we give us our best to accommodate such requests timely. Please reach out to our customer service team for any such needs at 800-762-2135 (Mon – Friday, 9:00 am to 5:00 pm).

Please note that rush orders are subject to availability and additional charges may apply.

Is tapioca syrup as bad as high fructose corn syrup?

Tapioca syrup and high fructose corn syrup are actually polar opposites.

High fructose corn syrup (HFCS) has been linked to various health issues since it undergoes processing to increase its fructose content.

On the other hand, tapioca syrup is derived from the cassava root (a natural carbohydrate source). So, it provides sweetness without the high fructose content, making it a better choice.

Since at Suzanne’s Specialties, we’re committed to quality, we offer premium tapioca syrup as one of the many natural alternatives to such processed sweeteners.

What should I do if the product I want is not available online?

At Suzanne’s Specialties, we’re always ready to fulfill your needs regardless of the amount you order. But seasonally, our supply may run short due to any unexpectedly large influx of orders. In such a case, our team works harder and faster to ensure everyone gets their desired sweeteners on time. However, if you face any urgency, you should contact us directly and our team will try to resolve the order issues at the earliest for your convenience.

Is it possible to obtain a sample of a required ingredient?

Of course. To request a sample please contact our customer service team at 800-762-2135. Our representatives will be more than happy to assist you. Our team will do their best to fulfill your request for a firsthand experience before your purchase

Please note, however, that the availability of samples may vary depending on their availability at the time of your request